DD99 Privacy Policy — How We Protect Your Information

1 Introduction

Dd99 (https://dd99.org) is a trusted online gaming and betting platform in Bangladesh. We understand that your personal information is invaluable, and protecting it is our highest responsibility.

This Privacy Policy ("Policy") explains in detail what information dd99 collects, why it is collected, how it is stored and used, and under what circumstances it may be shared with third parties. This Policy applies to the dd99 website, mobile app, and all related services.

We believe data protection is not just a legal obligation — it is an ethical commitment to our players. That is why dd99 consistently follows international standards for data security and privacy.

2 What Information We Collect

Dd99 collects three categories of information: data you provide directly, data collected automatically, and data received from third parties. Details are outlined below:

3 How Information Is Collected

Dd99 collects information through several methods, each transparent and conducted with user awareness:

• Registration Form: Information you provide directly when opening an account.
• KYC Verification: Documents and records submitted to verify your identity.
• Payment Processing: Information received from payment gateways during deposits and withdrawals.
• Support Contact: Reach our support team via live chat, email, or phone.
• Automatically collected: Through cookies, log files, and tracking pixels.
• Third Parties: Information received from payment providers and identity verification services.

4 Purpose of Data Use

Dd99 uses collected data only for specific, legitimate purposes. We never use it beyond what is stated below:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To deliver uninterrupted gaming services and resolve technical issues.
• To prevent fraud, money laundering, and other illegal activities.
• To ensure legal and regulatory compliance.
• To send personalized offers and promotions based on your preferences (with your consent).
• To monitor responsible gaming practices and provide support where needed.
• To improve platform quality and enhance the user experience.

5 Data Sharing & Disclosure

Dd99 does not sell your data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Provider: Mobile Banking, Nagad, Rocket, and other payment gateways — used solely to process transactions.
• KYC provider: To complete the identity verification process.
• Game Software Provider: Licensed partner for Live Casino and slots games.
• Law enforcement agencies: Relevant authorities in cases of court orders or legal obligations.
• Anti-Fraud Organizations: For Anti-Money Laundering (AML) verification purposes.

All third-party agreements explicitly prohibit the use of your data beyond dd99's instructions.

6 Cookie Policy

Dd99's website and app use several types of cookies — small data files stored in your browser that help improve the quality of our services.

Cookies we use:

• Essential cookies: Login sessions and security tokens are essential for the site to function.
• Functional Cookies: Saves your preferred language, game settings, and other preferences.
• Analytics Cookies: Helps improve your experience by analyzing site usage patterns.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

7 Data Protection

Dd99 uses industry-leading technology to keep your data secure. Our security framework operates on the following levels:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system protects against cyber threats.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel have access to specific data.
• Data Backup: Regular encrypted backups are stored on secure servers.

8 Data Retention Period

Dd99 does not retain your data longer than necessary. Retention periods by data type are outlined below:

Once the retention period expires, data is securely and permanently deleted or anonymized.

9 Your Rights

Dd99 respects your rights over your personal data. You have the following rights:

To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 days.

10 Minor's Data

Dd99 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age is verified at registration and confirmed through the KYC process.
• If we become aware that any minor's information has been collected, it will be deleted immediately.
• The associated account will be permanently closed and any deposited funds will be returned.
• Parents or guardians with concerns about a child's data can contact us at [email protected].

11 Policy Changes

Dd99 reserves the right to update this privacy policy as needed. When changes are made, we will:

• Updated policies will be published on this page with the effective date.
• For significant changes, a notification will be sent to your registered email address.
• A notification will be displayed upon logging in to the platform.
• Continued use of the service after changes have taken effect will be considered acceptance of the updated policy.

To request a previous version of this policy, contact [email protected].

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Requests are typically responded to within 3–5 business days. Complex requests may take up to 30 days.